Cloud Tech Gurus (CTG) is a boutique "Contact Center Technology Marketplace" with 50+ solutions categories and 150+ cutting-edge, next-generation vendor partners (Suppliers). Between our expert Advisors (consultants) and our Supplier Portfolio, Cloud Tech Gurus helps companies to more effectively/efficiently source and procure a variety of technology solutions that solve for their business and customer outcomes.
Some of the solutions in our Supplier Portfolio include: Cloud Contact Center Platforms (CCaaS), Unified Communication (UCaaS), Conversational AI/AI Agents, Robotic Process Automation (RPA), Voice Analytics, Root Cause Insights & Analytics, Gamification, PCI Payment Solutions, BPO, Knowledge Management, Language Translation, Language Proficiency, HRIS, CRM, E-Learning/LMS and At-Home Agent/Virtual Contact Center Solutions
Here’s how it works
• Client chooses to have CTG project manage the process of helping them source a particular technology or business solution.
• CTG assigns one of our expert Advisors to take point and manage the client’s project.
• The Advisor schedules a Discovery Meeting and fully documents the requirements.
• Based on the requirements, the Advisor and CTG pre-vet our Suppliers and narrow it down to the two or three that are the best match.
• The Advisor facilitates demos, post demo meetings, helps with contract negotiations and then monitors the implementation to ensure it goes smoothly.
We invest more than 30 - 100 hours per client project, saving clients time, money, frustration and ensuring they're matched with the perfect solutions provider.
All of this is at NO COST TO OUR CLIENTS as we are compensated by our Suppliers. Our Supplier compensation is nearly identical which allows us to remain vendor agnostic.
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